Employee Experience Platform
Designing an enterprise HRMS platform for a global workforce at Salesforce scale.
Duration
1.2 years
Role
UX Consultant
Tools
Figma, Miro, Lucidchart
The Challenge
A leading tech company needed to reimagine how their global workforce navigates internal mobility, learning, and career growth. The existing systems were fragmented — employees had to jump between multiple platforms to find jobs, gigs, courses, and mentors.
The goal: a unified employee experience platform that brings everything together.
Process
Discovery
2 months
- Stakeholder mapping
- Problem framing
- Scope definition
Research
3 months
- 50+ interviews
- Workshops
- Competitor analysis
Synthesis
2 months
- Affinity mapping
- Insights
- Governance frameworks
Design
4 months
- IA
- Components
- Prototypes
Validate
3 months
- User testing
- Iteration
- Handoff
1.2
Years
50+
Stakeholder interviews
6
Major product areas
Research & Discovery
I ran structured workshops with a diverse set of stakeholders — developers, PMs, HR, business leads — to understand how people actually work. We mapped pain points, priorities, and existing workarounds.
Competitor analysis covered Eightfold AI, Workday, and Beamery to understand industry patterns and gaps.
Interview Insights
"I have 6 different tabs open just to find a course and check if my manager approved my gig application."
— Senior Engineer
Insight: Employees waste significant time navigating between disconnected systems.
"I didn't even know internal gigs existed until someone mentioned it in a meeting."
— Product Manager
Insight: Career growth opportunities are poorly surfaced to eligible employees.
"Nobody knows who's supposed to approve what. I've had requests sitting for weeks."
— HR Business Partner
Insight: Unclear approval chains cause delays and frustration across the organization.
"The recommendations I get are completely irrelevant to my role or career goals."
— Design Lead
Insight: Current systems lack contextual awareness of employee skills and aspirations.
Synthesis
After 50+ interviews and multiple workshops, patterns emerged. I grouped findings into themes using affinity mapping, then prioritized based on frequency and business impact.
A key insight: governance was the hidden blocker. Who approves gigs? How do course recommendations work? We had to design the rules, not just the UI.
Affinity Mapping
Navigation & Discovery
Career Growth
Approvals & Process
Personalization
System Architecture
The platform needed to integrate with 8+ existing systems — Workday, internal job boards, learning management, benefits portals. I mapped the system context to understand data flows and dependencies.
Employee Experience Platform
Skill Library
Competency data
Course Library
Learning content
Workday
HR system
Internal Jobs
Openings
Gigs Platform
Short-term projects
Benefits
Perks & wellness
Knowledge Base
Documentation
IT Support
Help tickets
Employee
Manager
HR
Enablement
Information Architecture
The platform needed to serve multiple user journeys without feeling overwhelming. I designed an IA around four core pillars:
Grow — Internal jobs and short-term gigs Learn — Courses and mentorship programs Wellbeing — Benefits, health, rewards Profile — Skills, experience, career goals
Each area has depth, but the home experience surfaces relevant content based on role and aspirations.
Employee Experience Platform
Home
Dashboard
Notifications
Saved
Search
Grow
Jobs
Gigs
Applications
Learn
Courses
Mentorship
Certifications
Wellbeing
Benefits
Health
Rewards
Profile
About
Skills
Experience
Settings
Component Library
I built a component library on top of the existing design system. Cards for jobs, gigs, courses, and people. Responsive nav variants. Input patterns for complex filters and search.
The goal was consistency across the platform while allowing each section to have its own character.
Card Components
Navigation & Controls
UI Design
Interactive Screens
Personalised Home
The home screen surfaces match-scored recommendations across all four pillars — jobs, gigs, courses, mentors — based on role, skills, and stated career goals.
Internal Job Browse
Every internal opening is visible and filterable by team, level, location, and skills. Match scores are calculated from the employee's profile — not just keywords.
Job Detail
Job pages show a skills gap breakdown — which required skills the employee already has, and which they're missing. Employees can apply directly or message the hiring manager.
Career Profile
The employee's profile drives all recommendations. Skills have proficiency levels, career goals are set explicitly, and the system closes the gap between where someone is and where they want to go.
Gig Application
Short-term gigs have structured timelines, defined time commitments, and clear deliverables — so employees and managers can evaluate them objectively before committing.
Manager Approvals
Managers have their own view — team activity, pending requests, and an approval queue. The governance layer was a key design challenge: every employee action eventually needs a manager decision.
Good morning, Jordan
You have 4 new matches this week
Recommended for you
See allSr. Product Designer
Growth · Job
AI Design Sprint Lead
Platform · Gig
Design Systems
Learning · Course
Sara M. — Design Mgr
Mentor · Person
Your activity
48 roles matching your profile
Senior Product Designer
94%Growth Engineering · IC4
Design Systems Lead
89%Platform Design · IC5
UX Research Manager
82%Research Ops · M2
Product Designer — AI
91%Einstein Platform · IC4
Senior Product Designer
Growth Engineering · San Francisco · IC4
Skills match
About this role
Join the Growth team to design acquisition and activation experiences used by millions of customers globally. You'll own end-to-end design for trials, onboarding, and upgrade flows.
Team size
12 people
Manager
Alex Rivera, M3
Start date
Flexible
Travel
10–20%
Jordan Smith
Product Designer · IC3 · Platform Design
San Francisco · 4 years at company
142
Connections
18
Projects
6
Courses done
Skills
Add skillCareer goal: Design Manager
3 skills to close the gap · 2 mentors suggested
AI Design Sprint Lead
6 weeksEinstein Platform · Remote
Timeline
20%
Time commitment
5 people
Team size
+150 pts
Earn
Requires manager approval · Response within 3 business days
Team overview · 8 reports
3
Active gigs
5
In learning
2
Job interests
3
Pending
Pending approvals
Jordan Smith
Review neededGig: AI Design Sprint Lead
20% time · 6 weeks
Maria Chen
Job: Design Systems Lead transfer
Full-time transfer
Raj Patel
Course: Advanced SQL for Designers
8hrs · 4 weeks
Personalised Home
The home screen surfaces match-scored recommendations across all four pillars — jobs, gigs, courses, mentors — based on role, skills, and stated career goals.
Good morning, Jordan
You have 4 new matches this week
Recommended for you
See allSr. Product Designer
Growth · Job
AI Design Sprint Lead
Platform · Gig
Design Systems
Learning · Course
Sara M. — Design Mgr
Mentor · Person
Your activity
Internal Job Browse
Every internal opening is visible and filterable by team, level, location, and skills. Match scores are calculated from the employee's profile — not just keywords.
48 roles matching your profile
Senior Product Designer
94%Growth Engineering · IC4
Design Systems Lead
89%Platform Design · IC5
UX Research Manager
82%Research Ops · M2
Product Designer — AI
91%Einstein Platform · IC4
Job Detail
Job pages show a skills gap breakdown — which required skills the employee already has, and which they're missing. Employees can apply directly or message the hiring manager.
Senior Product Designer
Growth Engineering · San Francisco · IC4
Skills match
About this role
Join the Growth team to design acquisition and activation experiences used by millions of customers globally. You'll own end-to-end design for trials, onboarding, and upgrade flows.
Team size
12 people
Manager
Alex Rivera, M3
Start date
Flexible
Travel
10–20%
Career Profile
The employee's profile drives all recommendations. Skills have proficiency levels, career goals are set explicitly, and the system closes the gap between where someone is and where they want to go.
Jordan Smith
Product Designer · IC3 · Platform Design
San Francisco · 4 years at company
142
Connections
18
Projects
6
Courses done
Skills
Add skillCareer goal: Design Manager
3 skills to close the gap · 2 mentors suggested
Gig Application
Short-term gigs have structured timelines, defined time commitments, and clear deliverables — so employees and managers can evaluate them objectively before committing.
AI Design Sprint Lead
6 weeksEinstein Platform · Remote
Timeline
20%
Time commitment
5 people
Team size
+150 pts
Earn
Requires manager approval · Response within 3 business days
Manager Approvals
Managers have their own view — team activity, pending requests, and an approval queue. The governance layer was a key design challenge: every employee action eventually needs a manager decision.
Team overview · 8 reports
3
Active gigs
5
In learning
2
Job interests
3
Pending
Pending approvals
Jordan Smith
Review neededGig: AI Design Sprint Lead
20% time · 6 weeks
Maria Chen
Job: Design Systems Lead transfer
Full-time transfer
Raj Patel
Course: Advanced SQL for Designers
8hrs · 4 weeks
Outcome
The platform went through multiple rounds of user testing with employees and stakeholders. The final designs established patterns for internal mobility that the company continues to build on.
Key deliverables: • High-fidelity prototypes across 6 product areas • Component library with 40+ components • System architecture documentation • Governance frameworks for gigs and mentorship • Research repository with 50+ synthesized interviews